Notification of Scheduled Maintenance Planned security maintenance will be performed on the AgentMate servers beginning 8 pm US EST on Sunday, August 16 and ending at 10 pm US EST on Sunday August 16, 2020. AgentMate may not be available… Continue Reading
An AgentMate Release occurred on June 30th at approximately 8:00 AM ET. This release contains bug fixes and enhancements. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department with… Continue Reading
An AgentMate Release occurred on May 5th at approximately 8:00 AM ET. This release contains bug fixes and enhancements. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department with… Continue Reading
An AgentMate Release occurred on March 24th at approximately 8:00 AM ET. This release contains bug fixes and enhancements. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department with… Continue Reading
After collaborating with PCI auditors and the TLG information security teams, we will implement the following PCI compliance change on March 24, 2020. CVV data will be purged from AgentMate’s database if the transaction is not processed in the application… Continue Reading
Planned security maintenance will be performed on the AgentMate servers beginning 11 pm US CST on Friday, February 21 and ending at 11 am US CST on Sunday, February 23, 2020. Sporadically during this time, the Webview reports will not… Continue Reading
An AgentMate Release occurred on February 20th at approximately 8:00 AM ET. This release contains bug fixes and enhancements. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department with… Continue Reading
Applicable to TLN Agencies Only As clients move and complete a Change of Address they invariably miss notifying some people, they may even forget to tell their Travel Agent! Because of this TLN audits and updates clients opted-in for the Engagement Program on a… Continue Reading
Maintenance will be performed on the AgentMate system Thursday, 30th January 2020 beginning at 04:00 a.m. US CST and is expected to last about 30 minutes. During this time, AgentMate will not be available. We apologize for the inconvenience.
After the January 21st release, there will be some changes in the online payment processing. Clients that receive an electronic invoice can pay with their credit card using the Pay Now function. Once they submit their credit card information along… Continue Reading