Have you ever had clients book essentially the same reservation as someone else? I’m going to guess yes. We’ve seen many agents book side-by-side staterooms or reservations into a group or just choose to book the same package as a… Continue Reading
Update (26 Jul 2016): The solution referenced has been deployed and issue is now resolved. In the event that this or other issues arise, please don’t hesitate to notify your support department. Issue: Reservations imported from CruisePRO that contain Clients… Continue Reading
There will be an AgentMate Maintenance Release occurring the morning of 21 July 2016; the release will go live at approximately 3 am ET. Included in this release will be some infrastructure updates for upcoming enhancements; however, there should be… Continue Reading
Have you ever had a Client Cancel their Trip? Sadly I think most of us have. What’s worse is Cancellations can end up taking almost as much time as a successful trip. Agents and Agencies alike often ask for Tips… Continue Reading
Have you been selling a very popular itinerary only to discover after the fact you sold 7 or more staterooms? Well, if this has happened to you, you’ll be happy to know that the Potential Group Report (found under Reports) will… Continue Reading
UPDATE: There will be an interruption of Email Statistics appearing on the main dashboard the day of 6 July 2016. Normal service resumed 7 July 2016; statistics for 6 July 2016 were imported at that time as well. Original Post: An issue… Continue Reading
Have you ever had a client that is a continual challenge, one who rarely purchases and when they do requires phone calls every few days for seven months? I think many of us have. In AgentMate there is the ability… Continue Reading