My AgentMate
Menu Close
  • Home
  • Log Into AgentMate
  • About AgentMate
  • Development Roadmap

Month: July 2016

Tip: Copy Reservation

Posted on July 28, 2016 by o2_admin

Have you ever had clients book essentially the same reservation as someone else? I’m going to guess yes. We’ve seen many agents book side-by-side staterooms or reservations into a group or just choose to book the same package as a… Continue Reading →

Tip of the Week Reservation Maintenance, Time Saving

Resolved: CruisePRO Integration Issue

Posted on July 25, 2016 by o2_admin

Update (26 Jul 2016): The solution referenced has been deployed and issue is now resolved. In the event that this or other issues arise, please don’t hesitate to notify your support department. Issue: Reservations imported from CruisePRO that contain Clients… Continue Reading →

Issue Client Profile, CruisePRO

Maintenance Release

Posted on July 20, 2016 by o2_admin

There will be an AgentMate Maintenance Release occurring the morning of 21 July 2016; the release will go live at approximately 3 am ET. Included in this release will be some infrastructure updates for upcoming enhancements; however, there should be… Continue Reading →

Release Notes Bug Fixes

Tip: Cancellations

Posted on July 18, 2016 by o2_admin

Have you ever had a Client Cancel their Trip? Sadly I think most of us have. What’s worse is Cancellations can end up taking almost as much time as a successful trip. Agents and Agencies alike often ask for Tips… Continue Reading →

Tip of the Week Back Office Accounting, Best Practice, Cancellation

Tip: Accidental Groups

Posted on July 11, 2016 by o2_admin

Have you been selling a very popular itinerary only to discover after the fact you sold 7 or more staterooms? Well, if this has happened to you, you’ll be happy to know that the Potential Group Report (found under Reports) will… Continue Reading →

Tip of the Week Added Revenue, Groups, Reporting

Resolved: Email Stats

Posted on July 5, 2016 by o2_admin

UPDATE: There will be an interruption of Email Statistics appearing on the main dashboard the day of 6 July 2016.  Normal service resumed 7 July 2016; statistics for 6 July 2016 were imported at that time as well. Original Post: An issue… Continue Reading →

Issue e-Engagement, Email, Engagement

Tip: Resolving Problem Clients

Posted on July 5, 2016 by o2_admin

Have you ever had a client that is a continual challenge, one who rarely purchases and when they do requires phone calls every few days for seven months? I think many of us have. In AgentMate there is the ability… Continue Reading →

Tip of the Week Client Profile

Categories

  • Best Practices
  • Demonstration
  • Enhancement
  • Issue
  • Outage
  • Please take note
  • Release Notes
  • Testimonials
  • Tip of the Week
  • Uncategorized

Recent Posts

  • AgentMate Support – Holiday Hours
  • Engagement End to End – Now available on AgentMate Academy
  • AgentMate Outage Friday, November 9th
  • Technical Issues
  • Quarterly NCOA Processing Aug 2018

Archives

  • December 2018
  • November 2018
  • August 2018
  • June 2018
  • May 2018
  • April 2018
  • March 2018
  • February 2018
  • January 2018
  • December 2017
  • November 2017
  • October 2017
  • September 2017
  • August 2017
  • July 2017
  • June 2017
  • April 2017
  • March 2017
  • January 2017
  • December 2016
  • November 2016
  • October 2016
  • September 2016
  • August 2016
  • July 2016
  • June 2016
  • May 2016
  • April 2016
  • March 2016
  • February 2016
  • January 2016
  • December 2015
  • September 2015

Tags

Academy access Accounting Added Revenue Agency News AgentMate Air anytime Anywhere Back Office Accounting Best Practice Bug Fixes Client List Client Profile Commissions CruisePRO Customer Service Data Extraction Documents e-Engagement Email Engagement Groups Happy Holidays Insurance Integration Invoice Knowledge Base Lead Management Links List Management Marketing NCOA Online Payment Outage Preferences Query Tool Relationship Management Reminders Reporting Reservation Maintenance Search All Inventory Single Guest Accounting Time Saving troubleshooting
© 2019 My AgentMate. All rights reserved.
Hiero by aThemes
We use cookies to personalize content and ads, to provide social media features and to analyze our traffic. We also share information about your site usage with our social media, advertising and analytics partners. More info.