An AgentMate Release occurred on March 24th at approximately 8:00 AM ET. This release contains bug fixes and enhancements. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department with… Continue Reading
After collaborating with PCI auditors and the TLG information security teams, we will implement the following PCI compliance change on March 24, 2020. CVV data will be purged from AgentMate’s database if the transaction is not processed in the application… Continue Reading
An AgentMate Release occurred on February 20th at approximately 8:00 AM ET. This release contains bug fixes and enhancements. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department with… Continue Reading
After the January 21st release, there will be some changes in the online payment processing. Clients that receive an electronic invoice can pay with their credit card using the Pay Now function. Once they submit their credit card information along… Continue Reading
An AgentMate Release will occur on January 21st at approximately 8:00 AM ET. This release contains bug fixes and enhancements. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department… Continue Reading
As the holiday season is upon us, we find ourselves reflecting on the past year and those who have helped to shape our business. It’s been quite a year for us all! We hope that 2019 has been just as… Continue Reading
Updates to the AIG/Travel Guard insurance plans will be in place to align with AIG/Travel Guard’s new policy structure on Monday, November 25th. These mandatory updates will ensure the continued opportunity for AgentMate users to quote and sell the most… Continue Reading
We are aware of a validation error response when not entering an insurance coverage amount under the Res Pricing tab. This issue is related to a new field that was added as part of the large release executed November 20.… Continue Reading
We’d love to get your feedback on travel trends! The results of this survey will give us important insights into vacation trends for 2020, the top destinations on people’s wish lists, solo travel, pet travel and more. Those who participate… Continue Reading
If your agency is set up to use the AIG/Travel Guard integration within AgentMate, a username and password is now mandatory. Usernames and passwords are added within Utilities>Counselor Defaults>Counselor Integrations screen. Please refer to the AIG Travel Guard Insurance Integration… Continue Reading