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News

AgentMate Upgrade Update

Posted on December 11, 2021 by vpuig

The AgentMate upgrade is still taking place. The entire AM team is working as fast as possible in order to complete the upgrade. We will let you know as soon as we have a firm ETA.   We appreciate your… Continue Reading →

News, Uncategorized

AgentMate Maintenance | July 17th 8:00 AM – July 17th 9:00 AM CT

Posted on July 8, 2021 by Debbie Tatum

The Internova Infrastructure Team will be doing maintenance to the AgentMate application on July 17th  2021 between  8AM – 9AM CT. During this hour,  users may have difficulty logging into the application as well as some sluggishness. We apologize for… Continue Reading →

Issue, News, Outage

Release delayed one day

Posted on June 8, 2021 by Debbie Tatum

A technical issue occurred during the Release process this morning delaying the release time. To prevent interruption of service we are postponing this morning’s release to tomorrow morning –  June 9th 2021. Thank you. The AgentMate Team

News, Please take note, Release Notes

Down for Maintenance, May 28th @ 5PM EST

Posted on May 28, 2021 by Debbie Tatum

Attention All AgentMate Users: AgentMate will be down for maintenance for roughly one hour beginning at 5PM EST (2PM PST) You will not have access to the application during this time. We apologize for this inconvenience and thank you for… Continue Reading →

Issue, News, Outage

Quarterly NCOA Processing May 2021

Posted on May 21, 2021 by vpuig

Applicable to TLN Agencies Only As clients move and complete a Change of Address they invariably miss notifying some people, they may even forget to tell their Travel Agent! Because of this TLN audits and updates clients opted-in for the Engagement Program on a… Continue Reading →

News, Please take note Client List, Client Profile, Engagement, Marketing, NCOA

Quarterly NCOA Processing March 2021

Posted on March 3, 2021 by vpuig

Applicable to TLN Agencies Only As clients move and complete a Change of Address they invariably miss notifying some people, they may even forget to tell their Travel Agent! Because of this TLN audits and updates clients opted-in for the Engagement Program on a… Continue Reading →

News, Please take note Client List, Client Profile, Engagement, Marketing, NCOA

Sunsetting Express Res on January 26th – PLEASE READ THE FOLLOWING:

Posted on January 11, 2021 by vpuig

The AgentMate Team is very excited to launch the new “Create Res” module and sunset the old “Express Res”. We will be sunsetting “Express Res” on the morning of January 26th, 2021   If you have not already done the… Continue Reading →

News, Please take note Create Res, Express Res, Sunset

Create Res Rollout

Posted on September 24, 2020 by vpuig

Hello Owners & Managers, As part of our ongoing efforts to enhance your experience using AgentMate, we’re making improvements to the reservation process. We have developed a new reservation page, Create Res, that will be replacing the Add Express Reservation… Continue Reading →

News, Please take note, Rollout, Webinar Create Res, Rollout, Webinar

AgentMate Release May 4th, 2020

Posted on May 5, 2020 by Debbie Tatum

An AgentMate Release occurred on May 4th at approximately 8:00 AM ET. This release contains bug fixes and enhancements. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department with… Continue Reading →

News, Release Notes Bug Fixes, Release Notes

AgentMate Release March 24th, 2020

Posted on March 27, 2020 by Joshua Swantz

An AgentMate Release occurred on March 24th at approximately 8:00 AM ET. This release contains bug fixes and enhancements. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department with… Continue Reading →

News, Release Notes Bug Fixes, Release Notes

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