An AgentMate Release occurred on Thursday, March 27th at approximately 2:00 AM ET. This release contained mainly bug fixes. Those who have reported issues resolved by this release will be contacted following post-release testing. A note for eEngagement users: a few… Continue Reading
Does your agency have Account Managers or Team Leads that oversee other agents? If so, these Account Manager and Team Leads can now earn a piece of commission from each of their agent’s bookings. We have expanded the Account Manager… Continue Reading
Statistics show that people believe that spending money on travel is a well worth investment. Therefore, the key goal of travel agencies marketing efforts is to help customers make their mind up. AgentMate offers travel agents an excellent toolkit that… Continue Reading
As we quickly approach the end of Q1, we wanted to take a moment to provide you with a status update as it relates to the AgentMate Team. To begin, thank you to all of our users who have worked… Continue Reading
The AgentMate Support desk will be closed on Tuesday, December 25th and Tuesday, November 1st. The AgentMate Support desk will also close at 3 PM Central on Monday, December 24th and Monday, December 31st. We will continue to monitor for… Continue Reading
Looking for a quick and easy way to learn the in’s and out’s of using the Query Tool? Well it just got easier! We have added a great new lesson on AgentMate Academy that will help you learn how to… Continue Reading
An AgentMate Maintenance Outage is scheduled for Friday, November 9th at approximately 9:00 PM EST. The system will be down for approximately 90 minutes for maintenance. Please contact your Support Department with any questions that arise.
UPDATE: The AgentMate technical environment is being expanded and made for a more robust for the future. As part of this strategy, we are experiencing some performance issues which we are working diligently to resolve. We are making steady improvements… Continue Reading
Applicable to TLN Agencies Only As clients move and complete a Change of Address they invariably miss notifying some people, they may even forget to tell their Travel Agent! Because of this TLN audits and updates clients opted-in for the Engagement Program on a… Continue Reading
An AgentMate Release occurred on Thursday, August 2nd at approximately 2:00 AM ET. This release contained mainly bug fixes. Those who have reported issues resolved by this release will be contacted following post-release testing. One update was made under the Counselor… Continue Reading