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Quarterly NCOA Processing December 2022

Posted on December 8, 2022 by Debbie Tatum

Applicable to TLN Agencies Only As clients move and complete a Change of Address they invariably miss notifying some people, they may even forget to tell their Travel Agent! Because of this TLN audits and updates clients opted-in for the Engagement Program on a… Continue Reading →

News, Please take note Client List, Client Profile, Engagement, Marketing, NCOA

Resolved: Urgent AgentMate Server Maintenance @11AM EST

Posted on November 14, 2022 by Debbie Tatum

AgentMate is now up and running. Thank you for your patience.   We are aware that invoices and reporting screens are blank. In order to resolve the issue, the Internova Infrastructure team will need to do maintenance on the servers… Continue Reading →

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AgentMate Sluggishness

Posted on November 9, 2022 by Debbie Tatum

We have received multiple reports that AgentMate is running slow, we are working to have this resolved as quickly as possible. We will update you as more information is provided. Thank you for your patience. The AgentMate Team

Please take note

RESOLVED: Technical Issues ~ AgentMate

Posted on November 8, 2022 by Debbie Tatum

update:  You are now able to log into AgentMate. We apologize for this brief outage and thank you for your patience as we worked through it. Thank you, The AgentMate Team      

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November 2022 AgentMate Release Notes

Posted on November 4, 2022 by Debbie Tatum

AgentMate Release Notes Release Date Planned for Tuesday November 8th, 2022, by 8:00 a.m. EDT. Clarification e-mail will be sent if the release date changes.   What’s New Issue key Release Note Title Release Note Summary Affected Business Unit AG-7130… Continue Reading →

Please take note, Release Notes

IMPORTANT: AgentMate “Knowledge Base” Update

Posted on November 1, 2022 by Debbie Tatum

Hello All, We are excited to inform you that the AgentMate “Knowledge Base” is going to be revamped, we will be updating the current material, removing out of date content and adding new documentation! This is all to provide you,… Continue Reading →

News

AgentMate – CE Reminders Logic Issue

Posted on October 13, 2022 by Debbie Tatum

We are aware that some guests are not receiving the CE Reminders emails. Our developers are currently working to assess and correct the issue. We currently do not have an ETA. We encourage you to check your CE Reminders settings… Continue Reading →

Issue, Please take note

October 2022 AgentMate Release Notes

Posted on October 6, 2022 by Debbie Tatum

AgentMate Release Notes     Release Date   Planned for Tuesday October 11th, 2022, by 8:00 a.m. EDT. Clarification e-mail will be sent if the release date changes.     What’s New   Issue key Release Note Title Release Note… Continue Reading →

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AgentMate – Travel Guard Insurance Issues

Posted on October 6, 2022 by Debbie Tatum

We are aware that some end users are unable to quote and purchase Travel Guard Insurance products through AgentMate. It appears TGI made a change on their end and our developers are currently working with TGI’s Development team to assess and… Continue Reading →

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Adoption Program 2022 – Last two Query Reports webinars on Wednesday!

Posted on October 4, 2022 by Debbie Tatum

Expand your reporting resources using Query Reports! With AgentMate you have the ability to get the most accurate and detailed reports. If you want to go one step further and customize those reports to fit all your operational needs, you… Continue Reading →

Adoption, News, Webinar

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  • Click to register! Adoption Program begins on April 3rd
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