An AgentMate Release occurred on Thursday, August 2nd at approximately 2:00 AM ET. This release contained mainly bug fixes. Those who have reported issues resolved by this release will be contacted following post-release testing. One update was made under the Counselor… Continue Reading
An AgentMate Release occurred on Thursday, June 28th at approximately 2:00 AM EDT. This release contained mainly bug fixes. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department with any questions… Continue Reading
An AgentMate Release occurred on Thursday, May 31st at approximately 2:00 AM EDT. This release includes bug fixes and a few updates to the Agency Defaults > Vendor Profiles tab and the addition of Advanced Search to the Unapplied Commissions Matching… Continue Reading
To be compliant with a new GDPR requirement for users to acknowledge that AgentMate uses cookies to support its functionality, a prompt will be presented to users logging in beginning the evening of May 24, 2018. Users will not will… Continue Reading
Happy Memorial Day Long weekend to you ALL! Please note our support hours: Friday May 25th – 9:00AM to 4:00PM EST Monday May 28th – CLOSED in observance Memorial Day The AgentMate Team wishes each of you a safe and… Continue Reading
Based on user feedback, we have rolled out a new product Type available within the Reservation maintenance pages. The option to select the Type Rail, was pushed through with the May 17th release. This change is reflected as an option… Continue Reading
There were two recent AgentMate Releases that addressed primarily bug fixes. Both of the AgentMate Releases were completed successfully. Any users who reported bugs/issues were contacted following post release testing. Supplemental notes tied to these two releases can be found… Continue Reading
Applicable to TLN Agencies Only As clients move and complete a Change of Address they invariably miss notifying some people, they may even forget to tell their Travel Agent! Because of this TLN audits and updates clients opted-in for the Engagement Program on a… Continue Reading
An AgentMate Release is scheduled Thursday, May 3rd at approximately 2:00 AM EDT. This release is heavy with a number of bug fixes that have been outstanding since the code freeze last month. Some improvements to user experience within current functionality… Continue Reading
We have received reports of intermittent issues to a few screens for some AgentMate users accessing the application using Firefox or Safari. We are working to resolve the issue and will push through a fix as quickly as possible. In… Continue Reading