The AgentMate Support desk will be closed on Tuesday, December 25th and Tuesday, November 1st. The AgentMate Support desk will also close at 3 PM Central on Monday, December 24th and Monday, December 31st. We will continue to monitor for… Continue Reading
Looking for a quick and easy way to learn the in’s and out’s of using the Query Tool? Well it just got easier! We have added a great new lesson on AgentMate Academy that will help you learn how to… Continue Reading
An AgentMate Maintenance Outage is scheduled for Friday, November 9th at approximately 9:00 PM EST. The system will be down for approximately 90 minutes for maintenance. Please contact your Support Department with any questions that arise.
UPDATE: The AgentMate technical environment is being expanded and made for a more robust for the future. As part of this strategy, we are experiencing some performance issues which we are working diligently to resolve. We are making steady improvements… Continue Reading
Applicable to TLN Agencies Only As clients move and complete a Change of Address they invariably miss notifying some people, they may even forget to tell their Travel Agent! Because of this TLN audits and updates clients opted-in for the Engagement Program on a… Continue Reading
An AgentMate Release occurred on Thursday, August 2nd at approximately 2:00 AM ET. This release contained mainly bug fixes. Those who have reported issues resolved by this release will be contacted following post-release testing. One update was made under the Counselor… Continue Reading
An AgentMate Release occurred on Thursday, June 28th at approximately 2:00 AM EDT. This release contained mainly bug fixes. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department with any questions… Continue Reading
An AgentMate Release occurred on Thursday, May 31st at approximately 2:00 AM EDT. This release includes bug fixes and a few updates to the Agency Defaults > Vendor Profiles tab and the addition of Advanced Search to the Unapplied Commissions Matching… Continue Reading
To be compliant with a new GDPR requirement for users to acknowledge that AgentMate uses cookies to support its functionality, a prompt will be presented to users logging in beginning the evening of May 24, 2018. Users will not will… Continue Reading
Happy Memorial Day Long weekend to you ALL! Please note our support hours: Friday May 25th – 9:00AM to 4:00PM EST Monday May 28th – CLOSED in observance Memorial Day The AgentMate Team wishes each of you a safe and… Continue Reading