We are aware of a validation error response when not entering an insurance coverage amount under the Res Pricing tab. This issue is related to a new field that was added as part of the large release executed November 20.… Continue Reading
An AgentMate Release occurred on Tuesday, November 20th at approximately 8:00 AM ET. This release contained bug fixes and other enhancements. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support… Continue Reading
An AgentMate Release occurred on Tuesday, October 29th at approximately 5:00 AM ET. This release contained mainly bug fixes. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department with… Continue Reading
We’d love to get your feedback on travel trends! The results of this survey will give us important insights into vacation trends for 2020, the top destinations on people’s wish lists, solo travel, pet travel and more. Those who participate… Continue Reading
An AgentMate Release occurred on Tuesday, October 8th at approximately 5:00 AM ET. This release contained mainly bug fixes. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department with… Continue Reading
If your agency is set up to use the AIG/Travel Guard integration within AgentMate, a username and password is now mandatory. Usernames and passwords are added within Utilities>Counselor Defaults>Counselor Integrations screen. Please refer to the AIG Travel Guard Insurance Integration… Continue Reading
Applicable to TLN Agencies Only As clients move and complete a Change of Address they invariably miss notifying some people, they may even forget to tell their Travel Agent! Because of this TLN audits and updates clients opted-in for the Engagement Program on a… Continue Reading
There will be a scheduled maintenance release beginning on 7/28/2019 at 11:45pm ET and will run until 1:45AM ET on 7/29/2019. During this time you might notice slight connectivity issues or sluggishness. We thank you for your understanding and patience… Continue Reading
We are happy to announce the re-launch of Manulife Insurance integration in AgentMate. Agencies in Canada enrolled in AgentMate which were previously signed up for this integration, will be able to use it right away! This integration will cut down… Continue Reading
An AgentMate Release occurred on Wednesday, June 5th at approximately 5:00 AM ET. This release contained mainly bug fixes. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department with… Continue Reading