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Resolved: Urgent AgentMate Server Maintenance @11AM EST

Posted on November 14, 2022 by Debbie Tatum

AgentMate is now up and running. Thank you for your patience.   We are aware that invoices and reporting screens are blank. In order to resolve the issue, the Internova Infrastructure team will need to do maintenance on the servers… Continue Reading →

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RESOLVED: Technical Issues ~ AgentMate

Posted on November 8, 2022 by Debbie Tatum

update:  You are now able to log into AgentMate. We apologize for this brief outage and thank you for your patience as we worked through it. Thank you, The AgentMate Team      

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October 2022 AgentMate Release Notes

Posted on October 6, 2022 by Debbie Tatum

AgentMate Release Notes     Release Date   Planned for Tuesday October 11th, 2022, by 8:00 a.m. EDT. Clarification e-mail will be sent if the release date changes.     What’s New   Issue key Release Note Title Release Note… Continue Reading →

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AgentMate – Travel Guard Insurance Issues

Posted on October 6, 2022 by Debbie Tatum

We are aware that some end users are unable to quote and purchase Travel Guard Insurance products through AgentMate. It appears TGI made a change on their end and our developers are currently working with TGI’s Development team to assess and… Continue Reading →

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The AgentMate Adoption team says: Thank you!

Posted on June 6, 2022 by Debbie Tatum

The adoption program members would like to take a moment to say Thank you!! to all our adoption training sessions webinar’s attendees   Why are we focused on the Adoption training sessions?   Using AgentMate to its fullest extent and… Continue Reading →

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AgentMate Patch Release

Posted on June 2, 2022 by vpuig

The AgentMate patch release was successfully deployed today at 6:00 am CT

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Maintenance completed early

Posted on January 15, 2022 by vpuig

The scheduled maintenance for AgentMate has been completed. Initial check-outs of the application show it functioning as intended.   Known Issue: The first time a user attempts to access AgentMate from a bookmark saved on their computer they may receive… Continue Reading →

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AgentMate is back online – Thank you for your patience

Posted on December 12, 2021 by Debbie Tatum

The AgentMate Application is back-up and running; we have appreciated your patience during this time. The AgentMate Team

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AgentMate Update – Back online by 11:30PM CT

Posted on December 11, 2021 by Debbie Tatum

We estimate that the AgentMate application will be back online no later than 11:30 CT Saturday, December 11th. We sincerely apologize for the lengthy delay and appreciate your patience throughout today. The AgentMate Team

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AgentMate Upgrade still in progress

Posted on December 11, 2021 by Debbie Tatum

The AgentMate upgrade is still taking place. The AM team is working as fast as possible in order to complete the upgrade. We will continue to update you as we progress. We appreciate your patience. The AgentMate Team

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Recent Posts

  • Adoption Program 2023 – You can choose what to learn!
  • AgentMate: Brief Outage Scheduled for January15th @ 12:00AM CT (1:00AM EST)
  • Thank you for joining us in the Adoption Program 2022 Sessions!
  • AgentMate: Brief Outage Scheduled for December 10th @ 7:00AM CT (8:00AM EST)
  • Quarterly NCOA Processing December 2022

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