An AgentMate application upgrade will be taking place on Saturday December 11th 2021. During this time the AgentMate application will be inaccessible. Please continue to monitor the blog for additional details throughout the week. We truly appreciate your patience while… Continue Reading
UPDATE: The AgentMate technical environment is being expanded and made for a more robust for the future. As part of this strategy, we are experiencing some performance issues which we are working diligently to resolve. We are making steady improvements… Continue Reading
An AgentMate Release occurred on Thursday, May 31st at approximately 2:00 AM EDT. This release includes bug fixes and a few updates to the Agency Defaults > Vendor Profiles tab and the addition of Advanced Search to the Unapplied Commissions Matching… Continue Reading
To be compliant with a new GDPR requirement for users to acknowledge that AgentMate uses cookies to support its functionality, a prompt will be presented to users logging in beginning the evening of May 24, 2018. Users will not will… Continue Reading
Based on user feedback, we have rolled out a new product Type available within the Reservation maintenance pages. The option to select the Type Rail, was pushed through with the May 17th release. This change is reflected as an option… Continue Reading
There were two recent AgentMate Releases that addressed primarily bug fixes. Both of the AgentMate Releases were completed successfully. Any users who reported bugs/issues were contacted following post release testing. Supplemental notes tied to these two releases can be found… Continue Reading
An AgentMate Release is scheduled Thursday, May 3rd at approximately 2:00 AM EDT. This release is heavy with a number of bug fixes that have been outstanding since the code freeze last month. Some improvements to user experience within current functionality… Continue Reading
We have received reports of intermittent issues to a few screens for some AgentMate users accessing the application using Firefox or Safari. We are working to resolve the issue and will push through a fix as quickly as possible. In… Continue Reading
A reminder that the scheduled AgentMate outage will begin TONIGHT, Friday, March 16th at 11:30pm CT and will last no longer than 5pm CT on Sunday, March 18th. Note: Our objective is to have as quick of an outage as… Continue Reading
In an effort to continue to provide best-in-class solutions, AgentMate will be undergoing a significant upgrade to the application’s infrastructure the weekend of March 16th. There are no enhancements tied to this outage, however all servers and related equipment that… Continue Reading