How to Troubleshoot a Browser Issue

All internet browsers regularly release new versions; elements of these new releases may cause impact to AgentMate’s user experience. If you encounter any such issue, please notify your Support Department along with your browser version and the specific screen/function where the issue occurred ( should be able to identify the specific browser and version you are using).

Browsers store temporary information to speed recall of certain web-pages; unfortunately storing that information can occasionally be problematic. It is recommended to regularly clear your browser’s cache on a regular basis; instructions to do this can be found here:

Add-ons, Toolbars, and Browser Extensions can also be problematic. This is because each of these programs can impact how a browser functions by default. These extensions may cause sluggishness within the browser or even suppress certain functions. Visit the following site to learn more about Browser Extensions and their potential impact: