There will be an AgentMate Maintenance Release occurring the morning of 18 August 2016; the release will go live at approximately 3 am PT. A number of localized bugs have been completed and will be included in the AgentMate Maintenance… Continue Reading
Applicable to Vacation.com Member Agencies Only As clients move and complete a Change of Address they invariably miss notifying some people, they may even forget to tell their Travel Agent! Because of this Vacation.com audits and updates clients opted-in for the Engagement Program on… Continue Reading
Have you ever had clients book essentially the same reservation as someone else? I’m going to guess yes. We’ve seen many agents book side-by-side staterooms or reservations into a group or just choose to book the same package as a… Continue Reading
Update (26 Jul 2016): The solution referenced has been deployed and issue is now resolved. In the event that this or other issues arise, please don’t hesitate to notify your support department. Issue: Reservations imported from CruisePRO that contain Clients… Continue Reading
There will be an AgentMate Maintenance Release occurring the morning of 21 July 2016; the release will go live at approximately 3 am ET. Included in this release will be some infrastructure updates for upcoming enhancements; however, there should be… Continue Reading
Have you ever had a Client Cancel their Trip? Sadly I think most of us have. What’s worse is Cancellations can end up taking almost as much time as a successful trip. Agents and Agencies alike often ask for Tips… Continue Reading
Have you been selling a very popular itinerary only to discover after the fact you sold 7 or more staterooms? Well, if this has happened to you, you’ll be happy to know that the Potential Group Report (found under Reports) will… Continue Reading
UPDATE: There will be an interruption of Email Statistics appearing on the main dashboard the day of 6 July 2016. Normal service resumed 7 July 2016; statistics for 6 July 2016 were imported at that time as well. Original Post: An issue… Continue Reading
Have you ever had a client that is a continual challenge, one who rarely purchases and when they do requires phone calls every few days for seven months? I think many of us have. In AgentMate there is the ability… Continue Reading
Have you ever had an Agent retire or leave their agency? As time goes on inevitably Agents will leave and when this happens it can be important to reassign their clients to a remaining agent. This helps ensure that there’s no… Continue Reading