Create Res Rollout

Hello Owners & Managers,

As part of our ongoing efforts to enhance your experience using AgentMate, we’re making improvements to the reservation process. We have developed a new reservation page, Create Res, that will be replacing the Add Express Reservation functionality in AgentMate. The new process has been streamlined to one page making it much faster and easier to enter a reservation.

As a very active and knowledgeable user, we’d love for you to take advantage of the streamlined functionality before we sunset “Add Express Res” on December 18th, 2020.

We ask that you join one of the eight webinars listed below. During this webinar, you will be introduced to “Create Res” and shown how to toggle between the old and new pages and presented with a user guide to help after the call.

This will be mandatory training for ALL agencies. (Optional: Any additional AgentMate users are welcome to attend.)

We will also be providing eight Q&A webinars for you to join at your convenience to have any of your questions answered during this transition.


Requested Actions:

  1. Register and attend least one training webinar. (Note: Sessions will be limited to 50 attendees.)
  2. Post training webinar: Owners/Managers turn on new functionality for Create Res. (User Guide will be provided.)
  3. Distribute user guide for Create Res to your team
  4. Optional: Attend post webinar Q&A session for any support needs
  5. Mark your calendars for December 18th = Express Res will be sunset.


Create Res Training Webinar:

Session 1, Wednesday, October 7th at 2 p.m. EST – Session Full

Session 2, Wednesday, October 14th at 2 p.m. EST – Only 5 spots left

Session 3, Wednesday, October 21st at 2 p.m. EST –  Only 5 spots left

Session 4, Wednesday, October 28th at 2 p.m. EST

Session 5, Wednesday, November 4th at 2 p.m. EST

Session 6, Wednesday, November 11th at 2 p.m. EST

Session 7, Wednesday, November 18th at 2 p.m. EST

Session 8, Wednesday, December 2nd at 2 p.m. EST


Q&A (Support) follow up:

Session 1, Thursday, October 8th at 2 p.m. EST

Session 2, Thursday, October 15th at 2 p.m. EST

Session 3, Thursday, October 22nd at 2 p.m. EST

Session 4, Thursday, October 29th at 2 p.m. EST

Session 5, Thursday, November 5th at 2 p.m. EST

Session 6, Thursday, November 12th at 2 p.m. EST

Session 7, Thursday, November 19th at 2 p.m. EST

Session 8, Thursday, December 3rd at 2 p.m. EST


We look forward to your participation!

Please contact for information on how to sign up




The AgentMate Team