As a benefit of participating in the Engagement Marketing Program you qualify for the National Change of Address (NCOA) process. The Engagement Marketing Program’s National Change of Address (NCOA) process happens quarterly and it will ensure your agency’s customer address… Continue Reading
Applicable to TLN Agencies Only As clients move and complete a Change of Address they invariably miss notifying some people, they may even forget to tell their Travel Agent! Because of this TLN audits and updates clients opted-in for the Engagement Program on a… Continue Reading
An AgentMate Release occurred on August 2nd at approximately 8:00 AM ET. This release contains bug fixes and enhancements. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department with… Continue Reading
AgentMate Release Notes Release Date Planned for Tuesday, August 2nd, 2022 by 8:00 a.m. EDT. Clarification e-mail will be sent if the release date changes. What’s New Issue key Release Note Title Release Note Summary Affected… Continue Reading
Hello All, This is to let you know that there will be mandatory updates for Absorb happening before end of year. Currently, we do not have a date as to when this will take place. We will advise on… Continue Reading
An AgentMate database servers patch will take place on Sunday July 24th between 10 am and 12 pm CT. A brief interruption of 5-10 minutes is expected within that timeframe. We apologize for the inconvenience and appreciate your patience… Continue Reading
An AgentMate Release occurred on June 28th at approximately 8:00 AM ET. This release contains bug fixes and enhancements. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department with… Continue Reading
Release Date Planned for Wednesday, June 28th, 2022 by 8:00 a.m. EDT. What’s New Issue key Release Note Title Release Note Summary Affected business unit AG-6762 Group Online Registration Form update required To update the Group Online Registration… Continue Reading
Attention All End Users that use the Customer Experience module within AgentMate: We are currently working in order to fix an issue that prevents the Customer Experience File from updating. Because of this, scheduled reminders have not been sent since… Continue Reading
Applicable to TLN Agencies Only As clients move and complete a Change of Address they invariably miss notifying some people, they may even forget to tell their Travel Agent! Because of this TLN audits and updates clients opted-in for the Engagement Program on a… Continue Reading