Release Notification
Hi All, AgentMate will have a small release in the morning of Wednesday, March 17th to correct a small item that was found in the last release. This may result in a 5-10 minute outage. If you have… Continue Reading
Please take note
Quarterly NCOA Processing March 2021
Applicable to TLN Agencies Only As clients move and complete a Change of Address they invariably miss notifying some people, they may even forget to tell their Travel Agent! Because of this TLN audits and updates clients opted-in for the Engagement Program on a… Continue Reading
Attention All Users: February 20, 2021
On Saturday, February 20th, from 9am to 9pm ET – Travel Leaders Group is doing maintenance on some programs associated to AgentMate, specifically Agency Websites and Trams; this should not impact standard function of the application The AgentMate Team
Sunsetting Express Res on January 26th – PLEASE READ THE FOLLOWING:
The AgentMate Team is very excited to launch the new “Create Res” module and sunset the old “Express Res”. We will be sunsetting “Express Res” on the morning of January 26th, 2021 If you have not already done the… Continue Reading
AIG Integration
We are experiencing some pricing discrepancies when quoting AIG insurance through AgentMate. Please check the AIG website when booking AIG insurance through AM. In the meantime, the quoting functionality will remain available as the issue is only with certain policies… Continue Reading
Attention: AgentMate – Sunsetting of Express Res
On behalf of the AgentMate team, we would like thank you for participating in the Create Res – Reservation Webinar! We are very excited to launch the new screens and sunset the old Express Res. If you were not able… Continue Reading
Product Announcement – CHUBB Insurance Updates
CHUBB Insurance has made some updates to their current insurance policies/plans and those will be reflected in AgentMate on October 20th, 2020. If you are a current user, please read over the “CHUBB Product Updates Announcement Flyer” attached. If you… Continue Reading
Create Res Rollout
Hello Owners & Managers, As part of our ongoing efforts to enhance your experience using AgentMate, we’re making improvements to the reservation process. We have developed a new reservation page, Create Res, that will be replacing the Add Express Reservation… Continue Reading
Server Maintenance on Saturday August 22nd
Due to server maintenance Leaders Edge consumer-facing websites and Agent Universe may be down on August 22nd at 5:30 am CST. The maintenance window can last up to 2 hours. If you have any questions or concerns please e-mail us… Continue Reading
Planned Security Maintenance on Sunday August 16, 2020
Notification of Scheduled Maintenance Planned security maintenance will be performed on the AgentMate servers beginning 8 pm US EST on Sunday, August 16 and ending at 10 pm US EST on Sunday August 16, 2020. AgentMate may not be available… Continue Reading