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Resolved: AgentMate – Login Issues

Posted on May 26, 2022 by Debbie Tatum

Update: All services appear to be running normal now, we apologize for the interruption Update: At this time there is no additional information to pass along,  we will continue to work with the Internova infrastructure team and Mark Monitor and… Continue Reading →

Outage, Please take note

AgentMate Upgrade

Posted on January 7, 2022 by vpuig

An AgentMate application upgrade will be taking place on Friday, January 14th 2022. This update will begin at 11:00pm CST and will take up to 12 hours to complete. During this time the application will not be accessible. We appreciate… Continue Reading →

Outage, Please take note, Release Notes

Important Notice

Posted on January 4, 2022 by Debbie Tatum

An AgentMate application upgrade will be taking place on Friday, January 14th 2022. During this time the AgentMate application will be inaccessible. Please continue to monitor the blog for additional details throughout the week. We truly appreciate your patience while… Continue Reading →

Outage, Please take note

Release delayed one day

Posted on June 8, 2021 by Debbie Tatum

A technical issue occurred during the Release process this morning delaying the release time. To prevent interruption of service we are postponing this morning’s release to tomorrow morning –  June 9th 2021. Thank you. The AgentMate Team

News, Please take note, Release Notes

Quarterly NCOA Processing May 2021

Posted on May 21, 2021 by vpuig

Applicable to TLN Agencies Only As clients move and complete a Change of Address they invariably miss notifying some people, they may even forget to tell their Travel Agent! Because of this TLN audits and updates clients opted-in for the Engagement Program on a… Continue Reading →

News, Please take note Client List, Client Profile, Engagement, Marketing, NCOA

Release Notification

Posted on March 16, 2021 by vpuig

Hi All,   AgentMate will have a small release in the morning of Wednesday, March 17th to correct a small item that was found in the last release. This may result in a 5-10 minute outage.   If you have… Continue Reading →

Outage, Please take note, Release Notes Release

Quarterly NCOA Processing March 2021

Posted on March 3, 2021 by vpuig

Applicable to TLN Agencies Only As clients move and complete a Change of Address they invariably miss notifying some people, they may even forget to tell their Travel Agent! Because of this TLN audits and updates clients opted-in for the Engagement Program on a… Continue Reading →

News, Please take note Client List, Client Profile, Engagement, Marketing, NCOA

Attention All Users: February 20, 2021

Posted on February 19, 2021 by vpuig

On Saturday, February 20th, from 9am to 9pm ET – Travel Leaders Group is doing maintenance on some programs associated to AgentMate, specifically Agency Websites and Trams; this should not impact standard function of the application The AgentMate Team

Please take note

Sunsetting Express Res on January 26th – PLEASE READ THE FOLLOWING:

Posted on January 11, 2021 by vpuig

The AgentMate Team is very excited to launch the new “Create Res” module and sunset the old “Express Res”. We will be sunsetting “Express Res” on the morning of January 26th, 2021   If you have not already done the… Continue Reading →

News, Please take note Create Res, Express Res, Sunset

AIG Integration

Posted on December 15, 2020 by vpuig

We are experiencing some pricing discrepancies when quoting AIG insurance through AgentMate. Please check the AIG website when booking AIG insurance through AM. In the meantime, the quoting functionality will remain available as the issue is only with certain policies… Continue Reading →

Please take note AIG

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