As AIG is transitioning from their old policies to the new ones, AgentMate users may experience issues with accessing the policy “Details” links during the integrated quote/sell process. While AIG works to resolve this, benefit details for most policies can… Continue Reading
We are aware of a validation error response when not entering an insurance coverage amount under the Res Pricing tab. This issue is related to a new field that was added as part of the large release executed November 20.… Continue Reading
UPDATE: The AgentMate technical environment is being expanded and made for a more robust for the future. As part of this strategy, we are experiencing some performance issues which we are working diligently to resolve. We are making steady improvements… Continue Reading
We have received reports of intermittent issues to a few screens for some AgentMate users accessing the application using Firefox or Safari. We are working to resolve the issue and will push through a fix as quickly as possible. In… Continue Reading
The issue with the Absorb link has been solved. AgentMate Academy is available now. If you have any questions, please contact your Support Department.
Developers are working on resolving an issue that started with an update that took place with Absorb and the Learning Management System. The fix as of now is scheduled to be done Wednesday AM. Dec 20, 2017. If you have… Continue Reading
Update: We have resolved the issue and apologize for the inconvenience this has caused.We thank you for your patience. The AgentMate Team Hello, We are aware of the current issue and are working as quickly as possible to resolve… Continue Reading
Issue Resolved. There seems to be a partial outage with the Learning Management System that houses AgentMate Academy. Learners are able to pass through to the Learner Interface, but aren’t able to see the available courses. A ticket has been… Continue Reading
Enhancements, Updates, a New Look and so much more…. After months of collecting your ideas, opinions and enhancement request, we are happy to announce the release of many new and amazing features along with a new look and feel to… Continue Reading
Update: The error preventing access to Agent Universe via AgentMate has been resolved. You are now able to click the link on the top right of your screen marked “Agent Universe” . This will grant you access to Agent Universe.… Continue Reading