UPDATE: The AgentMate technical environment is being expanded and made for a more robust for the future. As part of this strategy, we are experiencing some performance issues which we are working diligently to resolve. We are making steady improvements… Continue Reading
We have received reports of intermittent issues to a few screens for some AgentMate users accessing the application using Firefox or Safari. We are working to resolve the issue and will push through a fix as quickly as possible. In… Continue Reading
The issue with the Absorb link has been solved. AgentMate Academy is available now. If you have any questions, please contact your Support Department.
Developers are working on resolving an issue that started with an update that took place with Absorb and the Learning Management System. The fix as of now is scheduled to be done Wednesday AM. Dec 20, 2017. If you have… Continue Reading
Update: We have resolved the issue and apologize for the inconvenience this has caused.We thank you for your patience. The AgentMate Team Hello, We are aware of the current issue and are working as quickly as possible to resolve… Continue Reading
Issue Resolved. There seems to be a partial outage with the Learning Management System that houses AgentMate Academy. Learners are able to pass through to the Learner Interface, but aren’t able to see the available courses. A ticket has been… Continue Reading
Enhancements, Updates, a New Look and so much more…. After months of collecting your ideas, opinions and enhancement request, we are happy to announce the release of many new and amazing features along with a new look and feel to… Continue Reading
Update: The error preventing access to Agent Universe via AgentMate has been resolved. You are now able to click the link on the top right of your screen marked “Agent Universe” . This will grant you access to Agent Universe.… Continue Reading
A behind the scenes error during the Agent Universe/CruisePRO technology freeze. This error is preventing access to Agent Universe/CruisePRO and efforts are being made to resolve the issue. Updates will be posted as each item is resolved. If there are questions… Continue Reading
Update (26 Jul 2016): The solution referenced has been deployed and issue is now resolved. In the event that this or other issues arise, please don’t hesitate to notify your support department. Issue: Reservations imported from CruisePRO that contain Clients… Continue Reading