RESOLVED: AgentMate Sluggishness
Update: AgentMate is now working properly. We apologize for the inconvenience and appreciate your patience. The AgentMate Team
Outage
Scheduled Outage – Communication
The Internova IT Team will be performing network maintenance activities starting on Friday March 10th starting at 10PM ET and ending by 10:30PM ET. What to expect During this maintenance window we expect that there will be an network outage… Continue Reading
AgentMate: Brief Outage Scheduled for February 26th
The Internova Infrastructure team will be performing server updates on Sunday February 26th from 12:00 – 1:00 am ET. This might result in AgentMate being inaccessible for around 15 minutes on that date. We apologize for the inconvenience. The AgentMate… Continue Reading
AgentMate: Brief Outage Scheduled for January15th @ 12:00AM CT (1:00AM EST)
The Internova Infrastructure Team will be rebooting the AgentMate Web Servers on January 15th at 12:00AM CT (1:00AM EST) . This is projected to be a very brief outage that might kick you out of the application, however, you will… Continue Reading
Attention: AgentMate – Customer Experience reminder outage
Attention All End Users that use the Customer Experience module within AgentMate: We are currently working in order to fix an issue that prevents the Customer Experience File from updating. Because of this, scheduled reminders have not been sent since… Continue Reading
Resolved: AgentMate – Login Issues
Update: All services appear to be running normal now, we apologize for the interruption Update: At this time there is no additional information to pass along, we will continue to work with the Internova infrastructure team and Mark Monitor and… Continue Reading
AgentMate Upgrade
An AgentMate application upgrade will be taking place on Friday, January 14th 2022. This update will begin at 11:00pm CST and will take up to 12 hours to complete. During this time the application will not be accessible. We appreciate… Continue Reading
Important Notice
An AgentMate application upgrade will be taking place on Friday, January 14th 2022. During this time the AgentMate application will be inaccessible. Please continue to monitor the blog for additional details throughout the week. We truly appreciate your patience while… Continue Reading
AgentMate Outage – Update – Please Read!
An AgentMate application upgrade will be taking place on Saturday, December 11th 2021. This upgrade will begin at 5:00AM CT and will last roughly 5 hours. During this time the AgentMate Application will be inaccessible. Please continue to check back… Continue Reading
Important Notice – AgentMate Outage
An AgentMate application upgrade will be taking place on Saturday December 11th 2021. During this time the AgentMate application will be inaccessible. Please continue to monitor the blog for additional details throughout the week. We truly appreciate your patience while… Continue Reading