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Outage

Resolved: AgentMate – Login Issues

Posted on May 26, 2022 by Debbie Tatum

Update: All services appear to be running normal now, we apologize for the interruption Update: At this time there is no additional information to pass along,  we will continue to work with the Internova infrastructure team and Mark Monitor and… Continue Reading →

Outage, Please take note

AgentMate Upgrade

Posted on January 7, 2022 by vpuig

An AgentMate application upgrade will be taking place on Friday, January 14th 2022. This update will begin at 11:00pm CST and will take up to 12 hours to complete. During this time the application will not be accessible. We appreciate… Continue Reading →

Outage, Please take note, Release Notes

Important Notice

Posted on January 4, 2022 by Debbie Tatum

An AgentMate application upgrade will be taking place on Friday, January 14th 2022. During this time the AgentMate application will be inaccessible. Please continue to monitor the blog for additional details throughout the week. We truly appreciate your patience while… Continue Reading →

Outage, Please take note

AgentMate Outage – Update – Please Read!

Posted on December 9, 2021 by Debbie Tatum

An AgentMate application upgrade will be taking place on Saturday, December 11th 2021. This upgrade will begin at 5:00AM CT and will last roughly 5 hours. During this time the AgentMate Application will be inaccessible. Please continue to check back… Continue Reading →

Outage

Important Notice – AgentMate Outage

Posted on December 6, 2021 by Debbie Tatum

An AgentMate application upgrade will be taking place on Saturday December 11th 2021. During this time the AgentMate application will be inaccessible. Please continue to monitor the blog for additional details throughout the week. We truly appreciate your patience while… Continue Reading →

Outage access

AgentMate Maintenance | July 17th 8:00 AM – July 17th 9:00 AM CT

Posted on July 8, 2021 by Debbie Tatum

The Internova Infrastructure Team will be doing maintenance to the AgentMate application on July 17th  2021 between  8AM – 9AM CT. During this hour,  users may have difficulty logging into the application as well as some sluggishness. We apologize for… Continue Reading →

Issue, News, Outage

AgentMate Operational Alert 

Posted on June 2, 2021 by Debbie Tatum

At 6AM EST on Thursday, June 3rd,  the Infrastructure team will be doing system maintenance for roughly one hour. During this time page refreshes may be slower than normal. We thank you for you patience and apologize for any inconvenience this… Continue Reading →

Issue, Outage

Connectivity Issues

Posted on June 2, 2021 by Debbie Tatum

We are aware of some connectivity issues and sluggishness within the AgentMate application and are working as quickly as possible to identify the root cause and fix the issues at hand. We appreciate your patience as we work through this… Continue Reading →

Issue, Outage

Down for Maintenance, May 28th @ 5PM EST

Posted on May 28, 2021 by Debbie Tatum

Attention All AgentMate Users: AgentMate will be down for maintenance for roughly one hour beginning at 5PM EST (2PM PST) You will not have access to the application during this time. We apologize for this inconvenience and thank you for… Continue Reading →

Issue, News, Outage

Release Notification

Posted on March 16, 2021 by vpuig

Hi All,   AgentMate will have a small release in the morning of Wednesday, March 17th to correct a small item that was found in the last release. This may result in a 5-10 minute outage.   If you have… Continue Reading →

Outage, Please take note, Release Notes Release

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