The Internova IT Team will be performing network maintenance activities starting on Friday March 10th starting at 10PM ET and ending by 10:30PM ET. What to expect During this maintenance window we expect that there will be an network outage… Continue Reading
The Internova Infrastructure team will be performing server updates on Sunday February 26th from 12:00 – 1:00 am ET. This might result in AgentMate being inaccessible for around 15 minutes on that date. We apologize for the inconvenience. The AgentMate… Continue Reading
The Internova Infrastructure Team will be rebooting the AgentMate Web Servers on January 15th at 12:00AM CT (1:00AM EST) . This is projected to be a very brief outage that might kick you out of the application, however, you will… Continue Reading
Attention All End Users that use the Customer Experience module within AgentMate: We are currently working in order to fix an issue that prevents the Customer Experience File from updating. Because of this, scheduled reminders have not been sent since… Continue Reading
Update: All services appear to be running normal now, we apologize for the interruption Update: At this time there is no additional information to pass along, we will continue to work with the Internova infrastructure team and Mark Monitor and… Continue Reading
An AgentMate application upgrade will be taking place on Friday, January 14th 2022. This update will begin at 11:00pm CST and will take up to 12 hours to complete. During this time the application will not be accessible. We appreciate… Continue Reading
An AgentMate application upgrade will be taking place on Friday, January 14th 2022. During this time the AgentMate application will be inaccessible. Please continue to monitor the blog for additional details throughout the week. We truly appreciate your patience while… Continue Reading
An AgentMate application upgrade will be taking place on Saturday, December 11th 2021. This upgrade will begin at 5:00AM CT and will last roughly 5 hours. During this time the AgentMate Application will be inaccessible. Please continue to check back… Continue Reading
An AgentMate application upgrade will be taking place on Saturday December 11th 2021. During this time the AgentMate application will be inaccessible. Please continue to monitor the blog for additional details throughout the week. We truly appreciate your patience while… Continue Reading
The Internova Infrastructure Team will be doing maintenance to the AgentMate application on July 17th 2021 between 8AM – 9AM CT. During this hour, users may have difficulty logging into the application as well as some sluggishness. We apologize for… Continue Reading