Release Notification
Hi All, AgentMate will have a small release in the morning of Wednesday, March 17th to correct a small item that was found in the last release. This may result in a 5-10 minute outage. If you have… Continue Reading
Outage
Update: This has been resolved. AgentMate Outage
Hello Valued Members, Access to AgentMate is currently down. We are working as fast as possible to have this corrected. We thank you for your patience and will post here when this has been corrected. If you have any additional… Continue Reading
Planned Outage Thursday 30th, 2020
Maintenance will be performed on the AgentMate system Thursday, 30th January 2020 beginning at 04:00 a.m. US CST and is expected to last about 30 minutes. During this time, AgentMate will not be available. We apologize for the inconvenience.
Release Alert
We are aware of a validation error response when not entering an insurance coverage amount under the Res Pricing tab. This issue is related to a new field that was added as part of the large release executed November 20.… Continue Reading
Upcoming AgentMate Maintenance Release
There will be a scheduled maintenance release beginning on 7/28/2019 at 11:45pm ET and will run until 1:45AM ET on 7/29/2019. During this time you might notice slight connectivity issues or sluggishness. We thank you for your understanding and patience… Continue Reading
AgentMate Outage Friday, November 9th
An AgentMate Maintenance Outage is scheduled for Friday, November 9th at approximately 9:00 PM EST. The system will be down for approximately 90 minutes for maintenance. Please contact your Support Department with any questions that arise.
Technical Issues
UPDATE: The AgentMate technical environment is being expanded and made for a more robust for the future. As part of this strategy, we are experiencing some performance issues which we are working diligently to resolve. We are making steady improvements… Continue Reading
March 16th – 18th AgentMate Outage
A reminder that the scheduled AgentMate outage will begin TONIGHT, Friday, March 16th at 11:30pm CT and will last no longer than 5pm CT on Sunday, March 18th. Note: Our objective is to have as quick of an outage as… Continue Reading
AgentMate Outage: March 16 – 18, 2018
In an effort to continue to provide best-in-class solutions, AgentMate will be undergoing a significant upgrade to the application’s infrastructure the weekend of March 16th. There are no enhancements tied to this outage, however all servers and related equipment that… Continue Reading