Attention All End Users that use the Customer Experience module within AgentMate: We are currently working in order to fix an issue that prevents the Customer Experience File from updating. Because of this, scheduled reminders have not been sent since… Continue Reading
Update: All services appear to be running normal now, we apologize for the interruption Update: At this time there is no additional information to pass along, we will continue to work with the Internova infrastructure team and Mark Monitor and… Continue Reading
An AgentMate application upgrade will be taking place on Friday, January 14th 2022. This update will begin at 11:00pm CST and will take up to 12 hours to complete. During this time the application will not be accessible. We appreciate… Continue Reading
An AgentMate application upgrade will be taking place on Friday, January 14th 2022. During this time the AgentMate application will be inaccessible. Please continue to monitor the blog for additional details throughout the week. We truly appreciate your patience while… Continue Reading
An AgentMate application upgrade will be taking place on Saturday, December 11th 2021. This upgrade will begin at 5:00AM CT and will last roughly 5 hours. During this time the AgentMate Application will be inaccessible. Please continue to check back… Continue Reading
An AgentMate application upgrade will be taking place on Saturday December 11th 2021. During this time the AgentMate application will be inaccessible. Please continue to monitor the blog for additional details throughout the week. We truly appreciate your patience while… Continue Reading
The Internova Infrastructure Team will be doing maintenance to the AgentMate application on July 17th 2021 between 8AM – 9AM CT. During this hour, users may have difficulty logging into the application as well as some sluggishness. We apologize for… Continue Reading
At 6AM EST on Thursday, June 3rd, the Infrastructure team will be doing system maintenance for roughly one hour. During this time page refreshes may be slower than normal. We thank you for you patience and apologize for any inconvenience this… Continue Reading
We are aware of some connectivity issues and sluggishness within the AgentMate application and are working as quickly as possible to identify the root cause and fix the issues at hand. We appreciate your patience as we work through this… Continue Reading
Attention All AgentMate Users: AgentMate will be down for maintenance for roughly one hour beginning at 5PM EST (2PM PST) You will not have access to the application during this time. We apologize for this inconvenience and thank you for… Continue Reading