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Outage

AgentMate: Brief Outage Scheduled for January15th @ 12:00AM CT (1:00AM EST)

Posted on January 13, 2023 by Debbie Tatum

The Internova Infrastructure Team will be rebooting the AgentMate Web Servers on January 15th at 12:00AM CT (1:00AM EST)  . This is projected to be a very brief outage that might kick you out of the application, however, you will… Continue Reading →

Outage, Please take note

AgentMate: Brief Outage Scheduled for December 10th @ 7:00AM CT (8:00AM EST)

Posted on December 9, 2022 by Debbie Tatum

The Internova Infrastructure Team will be rebooting the AgentMate Web Servers on December 10th at 7:00AM CT (8:00AM EST)  . This is projected to be a very brief outage that might kick you out of the application, however, you will… Continue Reading →

Outage, Please take note

Attention: AgentMate – Customer Experience reminder outage

Posted on June 17, 2022 by vpuig

Attention All End Users that use the Customer Experience module within AgentMate: We are currently working in order to fix an issue that prevents the Customer Experience File from updating. Because of this, scheduled reminders have not been sent since… Continue Reading →

Outage, Please take note

Resolved: AgentMate – Login Issues

Posted on May 26, 2022 by Debbie Tatum

Update: All services appear to be running normal now, we apologize for the interruption Update: At this time there is no additional information to pass along,  we will continue to work with the Internova infrastructure team and Mark Monitor and… Continue Reading →

Outage, Please take note

AgentMate Upgrade

Posted on January 7, 2022 by vpuig

An AgentMate application upgrade will be taking place on Friday, January 14th 2022. This update will begin at 11:00pm CST and will take up to 12 hours to complete. During this time the application will not be accessible. We appreciate… Continue Reading →

Outage, Please take note, Release Notes

Important Notice

Posted on January 4, 2022 by Debbie Tatum

An AgentMate application upgrade will be taking place on Friday, January 14th 2022. During this time the AgentMate application will be inaccessible. Please continue to monitor the blog for additional details throughout the week. We truly appreciate your patience while… Continue Reading →

Outage, Please take note

AgentMate Outage – Update – Please Read!

Posted on December 9, 2021 by Debbie Tatum

An AgentMate application upgrade will be taking place on Saturday, December 11th 2021. This upgrade will begin at 5:00AM CT and will last roughly 5 hours. During this time the AgentMate Application will be inaccessible. Please continue to check back… Continue Reading →

Outage

Important Notice – AgentMate Outage

Posted on December 6, 2021 by Debbie Tatum

An AgentMate application upgrade will be taking place on Saturday December 11th 2021. During this time the AgentMate application will be inaccessible. Please continue to monitor the blog for additional details throughout the week. We truly appreciate your patience while… Continue Reading →

Outage access

AgentMate Maintenance | July 17th 8:00 AM – July 17th 9:00 AM CT

Posted on July 8, 2021 by Debbie Tatum

The Internova Infrastructure Team will be doing maintenance to the AgentMate application on July 17th  2021 between  8AM – 9AM CT. During this hour,  users may have difficulty logging into the application as well as some sluggishness. We apologize for… Continue Reading →

Issue, News, Outage

AgentMate Operational Alert 

Posted on June 2, 2021 by Debbie Tatum

At 6AM EST on Thursday, June 3rd,  the Infrastructure team will be doing system maintenance for roughly one hour. During this time page refreshes may be slower than normal. We thank you for you patience and apologize for any inconvenience this… Continue Reading →

Issue, Outage

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Recent Posts

  • Adoption Program 2023 – You can choose what to learn!
  • AgentMate: Brief Outage Scheduled for January15th @ 12:00AM CT (1:00AM EST)
  • Thank you for joining us in the Adoption Program 2022 Sessions!
  • AgentMate: Brief Outage Scheduled for December 10th @ 7:00AM CT (8:00AM EST)
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