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Author: vpuig

AgentMate Release September 15th, 2021

Posted on September 15, 2021 by vpuig

An AgentMate Release occurred on September 15th at approximately 8:00 AM ET. This release contains bug fixes and enhancements. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department with… Continue Reading →

Enhancement, Release Notes Bug Fixes, Enhancements, Release Notes

AgentMate Release August 10th, 2021

Posted on August 10, 2021 by vpuig

An AgentMate Release occurred on August 10th at approximately 8:00 AM ET. This release contains bug fixes and enhancements. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department with… Continue Reading →

Enhancement, Release Notes Bug Fixes, Enhancements, Release Notes

AgentMate Release July 13th, 2021

Posted on July 13, 2021 by vpuig

An AgentMate Release occurred on July 13th at approximately 8:00 AM ET. This release contains bug fixes and enhancements. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department with… Continue Reading →

Enhancement, Release Notes Bug Fixes, Enhancements, Release Notes

Create Res for Canadian Agencies

Posted on July 13, 2021 by vpuig

Hello Canadian Owners & Managers,   As part of our ongoing efforts to enhance your experience using AgentMate, we’re making improvements to the reservation process. We have developed a new reservation page, Create Res, that will be replacing the Add… Continue Reading →

Uncategorized

Unapplied Commissions

Posted on June 22, 2021 by vpuig

Hi All, We are currently experiencing an issue that causes the unapplied commissions screen to be unresponsive when using Chrome. While we work on the fix we encourage all users to use an alternative browser when accessing this screen. We… Continue Reading →

Uncategorized

AgentMate Release June 8th, 2021

Posted on June 8, 2021 by vpuig

An AgentMate Release  occurred on June 8th at approximately 8:00 AM ET. This release contains bug fixes and enhancements. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department with… Continue Reading →

Enhancement, Release Notes Bug Fixes, Enhancements, Release Notes

AgentMate maintenance scheduled for Saturday June 5th between 7AM and 8AM EST

Posted on June 3, 2021 by vpuig

The Internova Infrastructure Team will be installing Microsoft Updates to the AgentMate servers on Saturday,  June 5th 2021 between 7Am and 8AM EST. During this hour,  users might have difficulty logging into the application.   We apologize for the inconvenience… Continue Reading →

Uncategorized

Quarterly NCOA Processing May 2021

Posted on May 21, 2021 by vpuig

Applicable to TLN Agencies Only As clients move and complete a Change of Address they invariably miss notifying some people, they may even forget to tell their Travel Agent! Because of this TLN audits and updates clients opted-in for the Engagement Program on a… Continue Reading →

News, Please take note Client List, Client Profile, Engagement, Marketing, NCOA

AgentMate Release May 4th, 2021

Posted on May 4, 2021 by vpuig

An AgentMate Release  occurred on May 4th at approximately 8:00 AM ET. This release contains bug fixes and enhancements. Those who have reported issues resolved by this release will be contacted following post-release testing. Please contact your Support Department with… Continue Reading →

Enhancement, Release Notes Bug Fixes, Enhancements, Release Notes

Release Notification

Posted on March 16, 2021 by vpuig

Hi All,   AgentMate will have a small release in the morning of Wednesday, March 17th to correct a small item that was found in the last release. This may result in a 5-10 minute outage.   If you have… Continue Reading →

Outage, Please take note, Release Notes Release

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